The new version of the site has remained stranded. E-office of the railway was closed throughout the day Thursday.
Sophie Hautcoeur 21-11-2008
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"Following the incidents that took place this summer, the blackout of July which was much talk, we worked on as a much stronger base of technology", says Rachel Picard, Director General of the site Voyages-SNCF . com in a video message posted on the site SNCF.com.
Launched on the night of Wednesday to Thursday, the new version of the travel portal which represented "a strong technical migration is a very heavy handling" space saw "Train" close as early as Thursday morning. Persistent instability have forced the SNCF to limit access for the repair. The site has returned to the rails Thursday evening to 20 hours.
The most embarrassed by this failure were the passengers who wished to make a reservation or train those who wanted to print their tickets from the site. Rachel Picard ensures that the SNCF warned users by e-mail and SMS this problem by advising them to print their tickets at the station. They could also take the train directly equipped with this e-mail. "All controllers were warned on their PDA that had this problem," said Director General of the site.
An online space for the claims and grievances
In the process, the representative of the railway company in charge virtual announcement of the opening on the site of a collaborative space for both box idea and virtual office complaints. Customers will be able to "indicate the desired changes and problems". Attention to saturation.
In terms of audience, sncf.com Travel is the largest transaction in France, which counts 700 000 visits per day. In 2007, 38 million tickets were sold through this channel, which represents a quarter of total sales of tickets SNCF.
Sophie Hautcoeur 21-11-2008
Advertisement
"Following the incidents that took place this summer, the blackout of July which was much talk, we worked on as a much stronger base of technology", says Rachel Picard, Director General of the site Voyages-SNCF . com in a video message posted on the site SNCF.com.
Launched on the night of Wednesday to Thursday, the new version of the travel portal which represented "a strong technical migration is a very heavy handling" space saw "Train" close as early as Thursday morning. Persistent instability have forced the SNCF to limit access for the repair. The site has returned to the rails Thursday evening to 20 hours.
The most embarrassed by this failure were the passengers who wished to make a reservation or train those who wanted to print their tickets from the site. Rachel Picard ensures that the SNCF warned users by e-mail and SMS this problem by advising them to print their tickets at the station. They could also take the train directly equipped with this e-mail. "All controllers were warned on their PDA that had this problem," said Director General of the site.
An online space for the claims and grievances
In the process, the representative of the railway company in charge virtual announcement of the opening on the site of a collaborative space for both box idea and virtual office complaints. Customers will be able to "indicate the desired changes and problems". Attention to saturation.
In terms of audience, sncf.com Travel is the largest transaction in France, which counts 700 000 visits per day. In 2007, 38 million tickets were sold through this channel, which represents a quarter of total sales of tickets SNCF.
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